eTRAC has been sunset

 As of 8/11/2026, the eTRAC platform has sunset and can no longer be accessed to download preexisting welcome kit documents. If you need your welcome kit information, please contact your corresponding Technical Customer Care (TCC) team. 

California: 855-943-6070

Connecticut: 855-399-8050

Colorado: 855-871-8780

District of Columbia (DC): 855-962-1322

Delaware: 833-542-2603

Hawaii: 855-928-1141

Massachusetts: 833-511-0164

Nevada: 833-545-0394

North Carolina: 855-940-4915

Ohio: 855-805-3505

Wisconsin: 833-931-2035

For Ohio Department of Medicaid (ODM) providers needing to order a provisioned device, please access the Shopify platform. Documentation for this process can be located in the Sandata Knowledge Base. Please be sure to bookmark the new Shopify platform for device management moving forward.

Ohio Shopify platform: https://hha-ohio.myshopify.com/

Sandata Knowledge Base: https://knowledge.sandata.com/sandata/Content/Documentation-SD/SD-Payer-Programs.htm#Ohio